Refund policy
Our return policy is valid for up to 30 days from the date of purchase. Please contact us at hello@isleofcora.com.au within 30 days of your purchase date to arrange a return.
- All returns must be arranged by contacting us via email within 30 days of purchase.
- All return items must be unworn and in original packaging to be eligible for a store credit or exchange. Please note, we offer store credit and exchange only.
- Store credits will be emailed to you in the form of a gift card with no expiry.
- Refunds will only be given if the item is faulty (see faulty items information). The refund will be credited to the original payment method, or you may choose a store credit.
- Items on sale are not eligible for a return.
- Return shipping and / or handling charges are at the expense of the customer and are non refundable.
- Items must be shipped back to Isle of Cora at the expense of the customer.
- Earrings are not eligible for return for hygiene reasons.
Faulty items
We carefully pack each order however in the unlikely event that we pack a faulty item we will happily refund the item, if the following requirements are met:
- We have been notified within 7 days of delivery of the goods.
- An email with pictures of the faulty item has been sent to hello@isleofcora.com.au along with a brief description of the fault within 7 days of the delivery of the goods.
Your claim will then be assessed and reviewed by our team and notification of the outcome will be emailed to you.
AfterPay Returns
If you have purchased your item(s) using AfterPay the same return policy as above applies. Please note your AfterPay agreement will still stand and repayments will continue as agreed at the time of purchase.
If you have any questions regarding your order, please contact us via email hello@isleofcora.com.au and we will do our best to help.